Worldwide Logistics, Air Freight Forwarding, Road Haulage
Shipping Options
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Returns and Exchanges
At Solution we want you to be completely satisfied with your purchase. If you are not satisfied with your order you have two options for return or exchange. You can simply bring your order in its original packaging accompanied by the original.
- Dedicated secure facilities
- Customs clearances
- Online inventory reporting
- Full order management & back office integration
Shipping Policy
At Shanaq Store, we are committed to providing fast, reliable, and affordable shipping for all our customers. Please read our shipping terms carefully:
Free Shipping: Orders over €10 are eligible for free standard shipping. This ensures you can enjoy your favorite products without any additional shipping cost.
Shipping Charges for Smaller Orders: Orders under €10 will incur a flat shipping fee of €4.40. This fee helps cover handling and delivery costs for smaller purchases.
Processing Time: All orders are processed within 1–2 business days. During high-demand periods or holidays, processing times may be slightly longer, but we always aim to dispatch your order promptly.
Delivery Time: Standard shipping typically takes 3–7 business days, depending on your location. Delivery times may vary due to local postal services or unforeseen circumstances, but we will keep you updated throughout the process.
Order Tracking: Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the progress of your shipment from our warehouse to your doorstep.
Shipping Restrictions: We currently ship to [your country/region]. Unfortunately, we do not ship to P.O. boxes or international addresses at this time.
Lost or Damaged Orders: While we take every precaution to ensure your order arrives safely, if your order is lost or damaged during transit, please contact our customer support team immediately. We will assist you with a replacement or refund as applicable.
Address Accuracy: Please ensure that all shipping details are entered correctly at checkout. Incorrect or incomplete addresses may result in delays or delivery issues, and we are not responsible for orders shipped to incorrect addresses provided by customers.
Shipping Updates: Any changes to shipping policies, rates, or delivery times will be communicated on our website. We recommend checking this page periodically for the most up-to-date information.
We value your trust and strive to make your shopping experience smooth and hassle-free. Your satisfaction is our top priority, and we are here to assist you with any shipping-related inquiries.